This Refund and Cancellation Policy governs all subscription payments made to Trika Dynamics Private Limited ("we", "us", "the Company") for access to the BWSY platform and its services ("the Service").
By purchasing a subscription, you confirm that you have read, understood, and agreed to this policy.
BWSY provides access to a personalised, privacy-first matchmaking and decision-support service. Once activated, the Service immediately begins providing digital services, including profile processing, compatibility explanations, premium feature access, and other subscription benefits. These services begin immediately upon activation and cannot be reversed once provided.
Accordingly, all subscription fees are non-refundable once a subscription has been purchased.
We do not offer:
Subscription periods cannot be paused, frozen, or carried forward to a future period, including where you do not use the Service during part of your subscription. The Company may, at its sole discretion, provide an extension in exceptional circumstances.
Purchasing a subscription does not create any obligation on another member to communicate with, respond to, meet, or enter into a relationship with you.
Users are encouraged to review the features, inclusions, and subscription details carefully before completing a purchase.
BWSY helps individuals and families make more informed relationship decisions through privacy-first matchmaking and plain-language compatibility explanations designed to explain why an introduction has been recommended.
A subscription gives you access to the BWSY platform and its features during the subscription period. It is not a payment for a guaranteed relationship, marriage, engagement, or any specific result.
We do not guarantee marriage, engagement, compatibility, a response from another member, a specific number of introductions, or any particular relationship outcome. No refund claim may be based on the absence of such an outcome.
Compatibility explanations are generated using information available on member profiles and other information you provide to the Service. They are intended to assist your own decision-making and should not be treated as professional, psychological, legal, or relationship advice.
You may stop using the Service at any time. Cancelling or deleting your account does not entitle you to a refund of fees already paid, and access to paid features ends on cancellation.
Deleting an account does not automatically restore or preserve any remaining subscription period unless required by applicable law or expressly permitted by the Company.
Subscriptions do not renew automatically. If automatic renewal is introduced in the future, you will be able to cancel renewal at any time before the renewal date, and cancellation will prevent future charges without refunding charges already made.
This policy does not limit your rights in respect of genuine billing errors.
If you believe you have been charged in error — for example a duplicate payment, a failed transaction that was nonetheless debited, or an unauthorised transaction — contact our support team within 30 calendar days of the transaction with your registered mobile number, transaction reference and date.
Verified billing errors will be investigated and, where confirmed, resolved in accordance with applicable law. Approved refunds are processed to the original payment method within 7–10 business days, subject to the processing timelines of your bank or payment provider.
If the Service becomes substantially unavailable for a material period due solely to a fault on our side, or if we terminate your account without cause and without any breach of our Terms of Service by you, contact our support team. We will investigate the matter and provide an appropriate remedy where required under applicable law.
If your account is suspended or terminated due to fraud, impersonation, misrepresentation, abuse or harassment of other members, submission of false or another person's information, or any other material breach of our Terms of Service, your subscription terminates immediately and no refund is payable. Section 6 does not apply in these circumstances.
Where a subscription is purchased through the Google Play Store, the Apple App Store, or any other third-party platform, that platform's own refund rules and billing terms also apply to the transaction, and may allow refunds in circumstances this policy does not.
Refund requests for such purchases must be made to the relevant platform, not to us. We cannot process refunds for transactions we did not directly bill.
We may update this policy from time to time. The version published at the time of your purchase generally applies to that purchase, except where changes are required by applicable law. Material changes will be posted on this page with a revised "Last updated" date.
For any question about this policy, billing, or a suspected charge in error:
Trika Dynamics Private Limited Hyderabad, Telangana, India
Email: support@bwsy.in Support hours: 10:00 AM – 6:00 PM IST, Monday to Saturday
This policy is governed by the laws of India. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other applicable law that cannot be excluded by agreement.